Refund policy

Refund Policy

We want you to be fully satisfied with your purchase.

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase is required

To start a return, please contact us at: sunbaymarket@gmail.com

Once your return is approved, we will provide instructions on how and where to send your package.

Refunds:
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping Costs:

• Original shipping costs are non-refundable
• Return shipping costs are the responsibility of the customer (unless the item is defective or incorrect)

Damaged or Incorrect Items:
If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.